Terms & Condition

Explore the legal terms and conditions that govern our services. Understand the rules, policies, and agreements that apply to your interactions with us

Terms & Conditions

Effective Date: 25 September 2026

These Terms & Conditions (“Terms”) govern your access to and use of the Kapisa Telecom website at kapisatelecom.com, the Kapisa Telecom mobile application, and all related services provided through the Platform.

The website and mobile application are collectively referred to as the “Platform”, and the services available through the Platform are referred to as the “Services.”

Please read these Terms carefully before using the Platform. By accessing, downloading, installing, registering for, or using the Platform, you confirm that you have read, understood, and agreed to these Terms, as well as our Privacy Policy and other applicable policies published on the Platform.

If you do not agree with these Terms, you should not use the Platform or its Services and should uninstall the mobile application where applicable.

1. Eligibility

The Platform is intended for individuals who are legally permitted to use the Services under applicable laws and regulations.

By using the Platform, you confirm that:

The information you provide is accurate and complete.
You are responsible for maintaining the security of your account.
You will use the Platform only for lawful purposes.
You will not use the Platform for fraudulent, unauthorized, or illegal activities.
You will comply with applicable laws and regulations of Afghanistan.

Where a particular Service requires identity verification or additional eligibility requirements, you agree to provide the information reasonably required to complete the verification process.

2. Kapisa Telecom Services

Kapisa Telecom provides digital, telecommunications, and related services through its Platform.

Depending on availability, the Services may include:

Mobile recharge and top-up
Mobile balance and package-related services
Money transfer and Hawala-related services
PUBG UC purchases
Game diamonds
Game coins and credits
IMO credits or related digital services
Game vouchers and digital codes
Other digital products and services made available through the Platform

Services, supported operators, products, prices, limits, and availability may change from time to time.

3. Mobile Recharge Services

When requesting a mobile recharge, you are responsible for providing the correct:

Mobile number
Mobile network/operator
Recharge amount
Other information required to complete the transaction

Kapisa Telecom is not responsible for a failed or incorrect recharge caused by incorrect information provided by the customer.

Once a recharge has been successfully processed and delivered to the specified mobile number, it may not be reversible or refundable, except where required by applicable law or where Kapisa Telecom determines that a technical or processing error occurred.

4. Money Transfer and Hawala Services

Where money transfer or Hawala-related services are available through Kapisa Telecom, transactions may be subject to identity verification, transaction limits, security checks, and applicable legal or regulatory requirements.

Customers may be required to provide accurate information about the sender and recipient.

Kapisa Telecom may delay, reject, suspend, or cancel a transaction where reasonably necessary for:

Identity verification
Security checks
Fraud prevention
Incorrect or incomplete information
Suspicious or unauthorized activity
Technical problems
Compliance with applicable laws or lawful instructions from competent authorities

Customers must not use the Platform for money laundering, fraud, financing of unlawful activities, or any other prohibited activity.

5. Game Credits and Digital Products

Kapisa Telecom may sell or facilitate the delivery of digital credits and products for supported games and applications.

These may include:

PUBG UC
Game Diamonds
Game Coins
Game Credits
IMO credits
Digital vouchers
Digital codes
Other supported digital products

Before completing a purchase, customers are responsible for entering the correct game ID, player ID, account information, mobile number, product, and quantity.

Kapisa Telecom is not responsible for an incorrect delivery resulting from incorrect information provided by the customer.

Once a digital product or credit has been successfully delivered to the specified account, it may generally not be cancelled, transferred, or refunded, except where required by applicable law or where the transaction was not successfully completed due to an error attributable to Kapisa Telecom.

6. Prices and Payments

Prices displayed on the Platform may change from time to time.

The applicable price shown at the time of confirming a transaction will generally apply to that transaction.

Customers are responsible for providing accurate payment information and completing the required payment process.

A transaction may remain pending until payment is successfully confirmed.

Kapisa Telecom reserves the right to reject or cancel a transaction where payment cannot be verified, an error has occurred, or the transaction appears unauthorized or fraudulent.

7. Transaction Confirmation

After completing a transaction, the Platform may provide a transaction ID, receipt, confirmation message, SMS, email, or other notification.

Customers should keep their transaction reference or receipt for future support requests.

If a transaction is deducted from your account or payment method but the requested Service is not delivered, you should contact Kapisa Telecom customer support and provide the relevant transaction details.

8. Refunds and Cancellations

Refunds and cancellations depend on the type and status of the Service.

Generally:

A successful mobile recharge may not be refundable once delivered.
Successfully delivered game credits or digital products may not be refundable.
Money transfers may be subject to specific cancellation or refund conditions.
Failed or technically unsuccessful transactions may be reviewed for refund or correction.
Duplicate or incorrectly processed transactions may be investigated by Kapisa Telecom.

Any refund will be processed according to the applicable Service, transaction status, payment method, and applicable laws.

9. User Account

Some Services may require you to create an account.

You agree to provide accurate and current information when registering and using the Platform.

You are responsible for:

Maintaining the confidentiality of your password or authentication information.
Protecting access to your mobile device and account.
All activities performed through your account unless unauthorized use is reported to us.
Providing accurate information for transactions.

You must immediately contact Kapisa Telecom if you believe that your account has been compromised or used without authorization.

10. Prohibited Activities

You must not use the Platform to:

Commit fraud or facilitate fraudulent transactions.
Use stolen payment information.
Conduct unauthorized money transfers.
Provide false or misleading information.
Attempt to access another person's account.
Interfere with or damage the Platform.
Use automated systems to abuse the Services.
Attempt to bypass security measures.
Resell or misuse Services without authorization.
Conduct activities that violate applicable laws or regulations.
Use the Platform for any unlawful purpose.

Kapisa Telecom may suspend or terminate accounts or transactions associated with suspected abuse, fraud, unauthorized activity, or violation of these Terms.

11. Third-Party Products and Services

Some Services available through Kapisa Telecom may depend on third-party telecommunications operators, banks, payment providers, game publishers, application providers, or other service providers.

Examples may include game and digital platforms such as PUBG or IMO.

Kapisa Telecom does not claim ownership of third-party trademarks, games, applications, or digital platforms.

Third-party products and services may be subject to their own terms, conditions, and policies.

12. Service Availability

We make reasonable efforts to keep the Platform and Services available; however, we do not guarantee that the Platform will always be available or free from interruptions.

Services may be temporarily unavailable because of:

Maintenance
Technical problems
Internet or network failures
Telecommunications operator issues
Payment-provider problems
Third-party service interruptions
Security incidents
Circumstances beyond our reasonable control

We may modify, suspend, or discontinue any Service where reasonably necessary.

13. Transaction Errors

If you believe a transaction has been processed incorrectly, you should contact Kapisa Telecom customer support as soon as possible.

You may be asked to provide:

Transaction ID
Mobile number
Amount
Date and time
Payment reference
Game/player ID where applicable
Screenshot or receipt where available

Kapisa Telecom may investigate the transaction before determining whether a correction, replacement, or refund is applicable.

14. Limitation of Responsibility

Kapisa Telecom will take reasonable steps to provide the Services correctly and securely.

However, we are not responsible for losses resulting from:

Incorrect information entered by the customer.
Incorrect mobile numbers or game/player IDs.
Unauthorized access caused by failure to protect account credentials.
Problems caused by third-party operators or service providers.
Internet, telecommunications, or payment-network failures.
Delays caused by circumstances outside our reasonable control.
Suspension or restriction of a third-party account.
Changes made by third-party game, application, or telecommunications providers.

Nothing in these Terms is intended to exclude any responsibility that cannot legally be excluded under applicable law.

15. Privacy

Your use of the Platform is also subject to our Privacy Policy, which explains how Kapisa Telecom collects, uses, processes, and protects personal and transaction information.

By using the Platform, you acknowledge that you have reviewed the Privacy Policy.

16. Intellectual Property

All content and materials provided through the Kapisa Telecom Platform, including where applicable:

Logos
Brand elements
Website design
Application interface
Text
Graphics
Software
Images
Content

are owned by or licensed to Kapisa Telecom or their respective rights holders and may not be copied, reproduced, modified, distributed, or commercially exploited without appropriate authorization.

Third-party names, trademarks, games, and logos remain the property of their respective owners.

17. Suspension or Termination

Kapisa Telecom may suspend or terminate access to an account or Service where reasonably necessary, including when:

These Terms are violated.
Fraudulent or suspicious activity is detected.
False information is provided.
The Platform is being misused.
Required verification cannot be completed.
Continued access creates a security or legal risk.

Where appropriate, customers may contact support to request information regarding a suspended transaction or account.

18. Changes to These Terms

Kapisa Telecom may update these Terms from time to time to reflect changes in our Services, technology, business practices, or applicable legal and regulatory requirements.

Updated Terms will be published on the Platform with an updated effective date.

Your continued use of the Platform after an update constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

19. Applicable Law

These Terms shall be interpreted and applied in accordance with the applicable laws and regulations of the Islamic Emirate of Afghanistan, to the extent applicable to the Services and the parties concerned.

Nothing in these Terms is intended to limit any rights or protections that cannot legally be excluded under applicable law.

20. Contact Us

If you have questions, complaints, transaction issues, or concerns regarding these Terms or our Services, please contact Kapisa Telecom through the official contact channels provided on our Platform.

Kapisa Telecom

Website: https://kapisatelecom.com/

Customer Support & Service Team